Myo Balanced Policies
Disclaimer
The information provided on this website is intended for general informational purposes only and is in no way considered to be medical advice, and is in no way intended to diagnose, treat, cure, or prevent any medical or health disease, symptoms, or condition. Myofunctional therapy is a specialized practice, and individual results may vary.
Always consult with a licensed healthcare provider or qualified medical professional before making any changes to your health regimen. The content provided on this website does not substitute for professional medical advice, diagnosis, or treatment.
This information is being provided to you for educational and informational purposes only. It is not medical advice. While every effort is made to ensure that accuracy and reliability of the information provided, we do not guarantee the completeness, accuracy, or applicability of the information contained herein. This information is to be used at your own risk based on your own judgement.
By using this website, you agree to hold harmless the owner(s) of this website, Tiffany Conklin and Myo Balanced, and their affiliates from any liability arising from the use or reliance on any information provided.
Privacy Policy
Last updated: March 23, 2025
Myo Balanced, LLC (“we”, “our”, “us”) operates the website www.myobalanced.com (the “Website”). This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Myo Balanced, LLC.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Indiana, United States
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Myo Balanced, LLC, accessible from www.myobalanced.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Contact us via email or forms on Our Website
Make a payment through CardConnent
Usage Data
Usage Data is collected automatically when using the Service and through Google Analytics.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
HIPAA Compliance
We are committed to maintaining the privacy and security of Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, physical, and technical safeguards to protect Your health information from unauthorized access, use, or disclosure.
If you provide Us with any health-related information, we will:
· Use and disclose PHI only for treatment, payment, and healthcare operations.
· Require business associates to comply with HIPAA standards when handling PHI.
· Allow you to access, amend, and request restrictions on your PHI as permitted by HIPAA.
For any questions regarding your health data and HIPAA rights, please contact us at tiffanyconklin@myobalanced.com.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
Google
Facebook
Instagram
Twitter
LinkedIn
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
We use Google Analytics to track and analyze website traffic. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on: http://tools.google.com/dlpage/gaoptout
We use CardConnect for payment processing. Your payment data is handled according to CardConnect’s privacy policy: http://www.carconnect.com/privacy-policy/
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Your Rights Under GDPR (For EU Users)
If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:
· Right to Access- You can request a copy of the personal data we hold about you.
· Right to Rectification- You can ask us to correct or update inaccurate information.
· Right to Erasure- You can request deletion of your data under certain conditions.
· Right to Restrict Processing- You can request that we limit how we use your data.
· Right to Data Portability- You can request a copy of your data in a commonly used format.
· Right to Object- You can object to how we use your data in certain situations.
To exercise any of these rights, contact Us at tiffanyconklin@myobalanced.com.
Your Rights Under CCPA & CPRA (For California Residents)
If you are a California resident, you have the following rights under the CCPA/CPRA:
· Right to Know- You can request details on what personal data we collect and how we use it.
· Right to Delete- You can ask us to delete your personal information, subject to exceptions.
· Right to Opt-Out of Sale- We do not sell personal data, by you have the right to opt out of any future sale.
· Right to Correct- You can request corrections to inaccurate personal information.
· Right to Limit Use of Sensitive Personal Information- You can request restrictions on how we use certain data.
To exercise any of these rights, contact us at tiffanyconklin@myobalanced.com. We will verify your request by confirming personal details associated with your account.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
Myo Balanced, LLC
By email: tiffanyconklin@myobalanced.com
By visiting this page on our website: www.myobalanced.com
Appointment Policy
At Myo Balanced, we value your time and strive to provide the highest level of care. To ensure we can accommodate all our clients, we have implemented the following cancellation policy:
Cancellation Notice: We kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Late Cancellations: Cancellations made within less than 24 hours of your scheduled appointment will be subject to a 50% cancellation fee of the session cost.
No-Shows: Failure to attend a scheduled appointment without prior notice will result in a full charge for the missed session.
Emergency Situations: We understand that unforeseen emergencies can occur. Please contact us as soon as possible if you are unable to attend, and we will do our best to accommodate you.
Late Arrivals: If you arrive late to your appointment, we may need to shorten the session to avoid impacting subsequent appointments. Full session fees will still apply. If you arrive 15 minutes or more late, your appointment may need to be rescheduled. In this case, you will be charged the full session fee. We will do our best to accommodate you, but please understand that this may affect other scheduled appointments.
Due to the virtual nature of Myo Balanced therapies, we require clients to be seated comfortably in front of a computer or device. Your full, undivided attention is essential for the success of the therapy session. Additionally, we ask that you have proper lighting to ensure the therapist can see you clearly. If the therapist is unable to see you adequately, they cannot perform their job accurately, which could affect the quality of your session. Failure to adhere to these requirements may result in the rescheduling of your session at the therapist’s discretion. Full session fees may apply.
We appreciate your understanding and cooperation in respecting our time and the time of others. If you have any questions or need to reschedule, please do not hesitate to contact us.
Refund Policy
At Myo Balanced, we are committed to providing high-quality myofunctional therapy services to help you achieve your best oral and facial health. To ensure transparency and clarity, we have outlined our refund policy below. Please read it carefully before committing to therapy.
Initial Consultation Fee:
· Non-refundable: The fee for your initial consultation is non-refundable. This consultation provides an assessment of your needs, treatment plan development, and an introduction to the therapy process.
Therapy Packages and Payment:
· Package Fees: We offer various treatment packages that may include a series of therapy sessions, assessments, and ongoing support.
· Payment Terms: Payment is required prior to the start of your treatment package and payment plans may be available upon request.
Refunds for Therapy Packages:
No Refund After Treatment Commences: Once you have started your myofunctional therapy sessions, no refunds will be issued for unused sessions or early termination of treatment. Therapy is tailored to individual needs, and the full treatment package is necessary for optimal results.
Refunds for Exceptional Circumstances: In the event of an unforeseen situation (e.g., medical emergency, serious illness) that prevents you from continuing therapy, you may be eligible for a partial refund or credit for unused sessions, subject to review on a case-by-case basis.
Change in Therapy Plan: If your treatment plan needs to be adjusted due to medical reasons, we will discuss alternatives with you, including possible credits or adjustments to the fees based on the services rendered.
Early Termination Fee: If therapy is discontinued before completing three full sessions, a $99 fee will be charged to cover the cost of the supply kit.
Supply Kit Loss: If the supply kit is lost, a new kit will be shipped out for a fee of $25. The kit is included in the cost of the therapy.
Satisfaction: While we aim for the best outcomes through our myofunctional therapy services, please understand that results may vary from person to person. If you feel dissatisfied with the progress of your therapy after a reasonable course of treatment (typically 6-8 sessions), we encourage you to discuss your concerns with us. We will review your progress and make adjustments to the treatment plan as needed.
Refund Request Process: If you feel you are entitled to a refund under this policy, please submit a written request to tiffanyconklin@myobalanced.com outlining your reasons for requesting the refund. We will review your case and notify you of the outcome in a timely manner.